PARTNER:

PONT (De Publieke Ontwerppraktijk)

Procurement Guide for Public Service Design

A guide to help public organizations responsibly procure creativity and innovation.

Pijltje naar beneden
Photo of the guide’s cover page, with the text “Procurement Guide for Public Service Design”

THE CHALLENGE

Within government, there is a growing need for a design-led approach to tackle complex societal challenges. At the same time, policymakers, procurement officers, and designers struggle with how to procure such an approach in a way that aligns with the rules. Existing procurement procedures often do not match the iterative and open nature of design processes. As a result, the power of design can be lost before it even gets a proper start.

SERVICES

Target group research, Vision and strategy, Prototyping, Concept design, Reframing, Implementation
Photo of the guide, from the chapter “Suitable Procurement Methods for Public Service Design within Government”

FINDINGS

The insight

Suitable procedures do exist within the current procurement framework – but knowledge about them is fragmented and often unknown. Moreover, many public organizations need practical tools to start working with design without getting lost in rules and budget thresholds. We found that it is essential for procurement officers, designers, and policymakers to explore together which procedure best fits the challenge and the desired process.

Our solution

Together with PONT and in close collaboration with procurement officers, policymakers, and designers, we developed the Procurement Guide for Public Service Design. A practical and accessible guide that shows how public organizations can procure a design-led approach. The guide offers a decision tree for choosing procedures, clearly explains the differences between methods, and gives tips on how to formulate a strong design brief. It also includes concrete steps to get started right away.

THE OUTCOME

Procurement Guide for Public Service Design

De gids maakt het mogelijk om het potentieel van ontwerp ten volle te benutten binnen het publieke domein. Inkopers krijgen meer grip op hoe zij ontwerp kunnen aanbesteden zonder hun juridische kaders uit het oog te verliezen. Beleidsmakers ontdekken hoe zij een samenwerking met ontwerpers zó vorm kunnen geven dat het aansluit bij hun eigen doelen. En ontwerpers krijgen inzicht in het systeem waarin zij moeten opereren als ze met de overheid willen werken. De gids draagt daarmee bij aan een overheid die niet alleen efficiënt, maar ook innovatief en mensgericht te werk gaat. Bekijk de gids op: depubliekeontwerppraktijk.nl/tool-ontwerpende-aanpak-inkoopgids.

Download hier de inkoopgids
Photo of the guide, from the chapter “10 Tips and Steps from Procurement Officers”

DE IMPACT

Photo of the guide, from the chapter “Which Procedure Fits Your Question?”

ONZE KLANT AAN HET WOORD

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